[vpsFree: outage-list] Výpadek / Outage - Praha, Playground, Praha Storage, Staging - 2022-06-02 10:45 CEST

[podpora at vpsfree.cz]

Stav:  -> closed

Popis: Pár slov k výpadku

Na našem blogu jsme uvedli více informací ke čtvrtečnímu výpadku napájení
v Praze. Blog obsahuje také vyjádření, které jsme obdrželi od MasterDC:

https://blog.vpsfree.cz/post-mortem-par-slov-k-vypadku/


Nahlásil: Jakub Skokan

ENGLISH:
State:  -> closed

Summary: A few words regarding the outage

We have published a blog post with more information about the power outage
on Thursday. It also contains a communication we've received from MasterDC.

https://blog.vpsfree.cz/post-mortem-par-slov-k-vypadku/

Since the blog post is in Czech, I include a short translation in English.

The outage was connected to power loss in Prague city, not just the datacenter.
While the DC has power backups, they failed and the first power line went down.
At this time, we've continued to run on the second power line. As the DC was
reconnecting selected devices to the second power line, a short circuit has
occurred and the second power line went down as well.

Everything we have in Prague was thus shut down, including our email support
and tools that we otherwise use to communicate with our members. We've immediately
set out to the DC to sort out the issues on the spot. The outage was further
complicated by slowly booting switches. Most of our nodes are booted from PXE
and since the nodes were up faster than the network, they failed to boot. This
led to an additional delay, as we've had to reset them again. We've also lost
one 10G switch during the outage.

We're working on making the PXE server available faster to avoid the boot issues
in the future. We appreciate MasterDC's response, as they were open about the
situation.


Reported by: Jakub Skokan

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